What is ISO 20000-1:2011 IT Service Management System?
ISO 20000-1:2011 IT Service Management System is an international standard designed to ensure that IT services are managed effectively, efficiently, and sustainably. This system was established to guarantee that IT services meet customer expectations and to improve service quality. ISO 20000-1 provides a comprehensive management framework that covers service design, transition, delivery, and continual improvement. It enables organizations to monitor and continually enhance their service management processes.
Who Can Implement the ISO 20000-1 Service Management System?
The ISO 20000-1 standard is suitable not only for large-scale IT companies but also for small and medium-sized enterprises (SMEs). It can be implemented by organizations in various sectors, including:
- IT service providers
- Software and hardware companies
- Data center service providers
- Cloud service providers
- Corporate IT departments
How to Obtain the ISO 20000-1 Certificate?
To obtain the ISO 20000-1 certificate, the following steps should be followed:
- Gap Analysis: Analyze the current IT service processes.
- System Implementation: Establish a Service Management System (SMS) in compliance with ISO 20000-1 requirements.
- Documentation: Prepare policies, procedures, workflows, and other relevant documents.
- Internal Audit: Conduct internal audits to identify and address deficiencies.
- Certification Audit: Undergo an audit by an authorized certification body.
- Certification Issuance: Upon successful completion of the audit, the ISO 20000-1:2011 certificate is issued.
Engaging a professional consultancy service during this process can increase the chances of success.
How to Verify the Authenticity of the ISO 20000-1 Certificate?
To verify the validity and authenticity of an ISO 20000-1 certificate:
- Use the certification body’s official website to verify the certificate.
- Check with international platforms such as the IAF (International Accreditation Forum) or EA (European Cooperation for Accreditation).
- Examine the certificate number, expiry date, and scope of certification.
- Perform verifications on websites secured with HTTPS protocols for added security.
How Long is the ISO 20000-1 Certificate Valid?
The ISO certificate is valid for 3 years. However, to maintain its validity, organizations must undergo annual surveillance audits. These audits ensure that the system is functioning effectively and that continual improvement processes are in place.
At the end of the 3-year period, a recertification audit is required. The system is reviewed from scratch, and if deemed compliant, the certificate is renewed.
Reminder:
Failure to complete the required annual surveillance audits will result in the expiration of the certificate.
Why Choose Sigmacert?
Sigmacert has been advancing in the certification industry since 2015. With its customer-focused approach, fast and efficient service principles, and commitment to impartiality, Sigmacert has become a recognized brand in the sector. Over the years, it has continued to grow through professional steps and has launched the Eğitim Sepeti brand, offering ISO and Lead Auditor training to professionals working in or entering the field of management systems.
The expanding Sigmacert family has broadened its service offerings through new company groups. In addition to certification processes accredited by TÜRKAK and HAK, we provide:
- Online and on-site ISO training
- Lead Auditor Courses
- Periodic Inspections
- Occupational Hygiene Environment Measurement Laboratory Services
- Food Analysis Laboratory Services
Sigmacert is always here to support you with expert and reliable services. Laboratuvar ve Gıda Analiz Laboratuvar hizmetleri ile her zaman yanınızda olmaya devam edecektir.
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